FAQs
SHIPPING + DELIVERY
WHERE DO YOU SHIP FROM?
We are based in Guangzhou, China!
CAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?
Once orders have been placed, we are unable to edit or cancel them. This includes editing items, quantities of items, shipping methods, and payment methods.
If you accidentally entered an incorrect address at checkout, please contact our Customer Happiness Team immediately after the order is placed. If your order is placed within our business hours (weekdays from 9am-6pm UTC+8), we may be able to make the change for you before your order is processed! The best course of action is always to double-check your shipping details before submitting your order!
If you forgot to add a discount at checkout, please feel free to reach out to our Customer Happiness Team at official@yuemingjewelry.com and we would be happy to help!
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
Verify the shipping address on your order is correct
Look for an attempted delivery notice slip
Double check your area in case it's stored in a hidden area
Check to see if your neighbours or someone in your residence accepted it
Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
Yueming Jewelry is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at official@yuemingjewelry.com.
CUSTOMER CARE
HOW CAN I CREATE AN ACCOUNT?
You can create an account with us here.
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.
If you find yourself in this situation, please contact us immediately at official@yuemingjewelry.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
Please note we are unable to accept reclamations beyond 30 days pass the date you received your order and
damages incurred from wear and tear or mishandling of the item.
WHAT CURRENCY ARE YOUR PRICES IN?
USD Only For Now
JEWELRY CARE
HOW SHOULD I CARE FOR MY JEWELS?
We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your
pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!
For more information visit: 4 tips to tell how to take care of your jewelry-From a ten-year jewelry wholesaler's Advice
WHAT ARE YOUR PRODUCTS MADE OF?
Our jewelry is crafted with plated-base metals ranging from 18k gold plating and silver-tone plating. All our products meet jewelry standards and are safe to wear. We aim to carry stylish and quality pieces that everyone can enjoy.
If you are sensitive to certain components, send us a message and we'll help you find a piece that works!
PARTNERS AND COLLABORATIONS
I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?
We appreciate collaborating with similar and complementary brands. If your brand aligns well with yueming jewelry, we welcome your ideas for a potential partnership. We are adaptable and can accommodate partnerships of different sizes. Please reach out to us at official@yuemingjewelry.com.
Want to Know More
Have questions? Send us an email: